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REFUND POLICY

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Zion HQ Boxing and Functional Fitness Gym Refund Policy
At Zion HQ Boxing and Functional Fitness Gym, we are committed to providing our members with the best possible experience. We understand that circumstances can change, and we strive to be as accommodating as possible. Below is our refund policy to ensure clarity and fairness for all members.

Membership Fees

  1. Monthly Memberships

    • Cancellation Policy: Monthly memberships can be canceled at any time. However, cancellations must be made at least 5 days before the next billing cycle to avoid being charged for the following month.

    • Refunds: We do not offer refunds for partial months. If a membership is canceled mid-month, the member will retain access to the gym for the remainder of the current billing cycle.

  2. Annual Memberships

    • Cancellation Policy: Annual memberships can be canceled at any time.

    • Refunds: Refunds for annual memberships will be prorated based on the number of months remaining in the membership period. A processing fee of $50 will be deducted from the refund amount.
       

Class Packages

  1. Unused Classes

    • Refunds: Unused class packages can be refunded within 30 days of purchase. After 30 days, no refunds will be issued.

    • Transfer: Unused classes can be transferred to another person with written notice to management.

  2. Partially Used Packages

    • Refunds: Partially used class packages are non-refundable. Members are encouraged to complete their remaining classes.
       

Special Programs and Workshops

  1. Cancellation Policy: Cancellations for special programs, workshops, or events must be made at least 7 days prior to the start date to receive a full refund.

    • Refunds: No refunds will be issued for cancellations made less than 7 days before the start date. Exceptions may be made in cases of emergency, at the discretion of management.

    • Transfer: Registrations for special programs and workshops can be transferred to another person with written notice to management at least 48 hours before the event.
       

Personal Training Sessions

  1. Cancellation Policy: Personal training sessions must be canceled at least 24 hours in advance to avoid being charged for the session.

    • Refunds: Unused personal training sessions can be refunded within 30 days of purchase. After 30 days, no refunds will be issued.

    • Transfer: Unused sessions can be transferred to another person with written notice to management.
       

Merchandise

  1. Refunds: Merchandise can be returned for a full refund within 30 days of purchase, provided it is in new, unused condition with all original tags and packaging.

    • Exchanges: Merchandise can be exchanged for a different size or item within 30 days of purchase, provided it is in new, unused condition with all original tags and packaging.
       

General Terms

  • Processing Time: Refunds will be processed within 30 business days of receiving the request.

  • Payment Method: Refunds will be issued using the original payment method. If the original method is not available, a gym credit may be issued.

For any questions or to initiate a refund, please contact our customer service team at contact@zionhq.au. Our team is here to assist you and ensure your satisfaction with Zion HQ Boxing and Functional Fitness Gym.

Contact Us: 
Zion HQ 6/175A Orlando St Coffs Harbour, NSW, 2450 
Thank you for being a valued member of our community!
Sincerely, The Zion HQ Team
 

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